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Module Title	LC Your workplace and being a PGA Professional
School	Sport, Ex and Rehab Sciences
Department	Golf Studies
Module Code	11 32115
Module Lead	Simon Hubbard PGA
Level	Certificate Level
Credits	20
Semester	Semester 1 or 2
Pre-requisites
Co-requisites
Restrictions	None
Contact Hours	Lecture-12 hours Guided independent study-188 hours Total: 200 hours
Exclusions
Description	A core element of the FdSc is the requirement for the Student to be in employment with a member of the PGA of GB&I (the Training Professional) at a golf facility. Changes in the industry mean that PGA Professionals often take on additional roles and responsibilities at their golf facility. Whilst the type of facilities can vary considerably in the industry today there are common themes and practises that Students will experience, such as time-management, dealing with customers and the requirement for strong interpersonal skills. This aim of this module is to equip students with the knowledge, skills and tools required to manage themselves effectively and to develop the skills required within the workplace as they start their journey towards becoming a PGA Professional.
Learning Outcomes	By the end of the module students should be able to: Describe the main stages of the selling process and analyse their own performance in various selling scenarios. Discuss and apply the key principles of effective customer service to create sustained competitive advantage. Explain the personal and interpersonal skills PGA Professionals must possess to operate effectively in the workplace. Evaluate their own personal and interpersonal skills and produce a plan to improve these skills in the future.
Assessment	32115-01 : WP1-A Your Workplace and being a PGA Professional Assignment : Coursework (70%) 32115-02 : WP1-E Your Workplace and being a PGA Professional Exam : Coursework (30%)
Assessment Methods & Exceptions	1 x 1500 word assignment (30% weighting) 1 x 30 minute online exam (20% weighting) 1 x 2000 word assignment (50% weighting)
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