Programme And Module Handbook
Course Details in 2019/20 Session

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Module Title LI Operations Management
SchoolBirmingham Business School
Department Birmingham Business School
Module Code 07 24869
Module Lead Mark Hall
Level Intermediate Level
Credits 10
Semester Semester 1
Restrictions None
Contact Hours Guided independent study-75 hours
Seminar-3 hours
Lecture-22 hours
Total: 100 hours
Description This module introduces the fundamental principles of Operations Management. It focuses on the management of the firm (industrial, service, public sector or retail) at the micro level of the economy. The purpose of this module is to explore the basic theories and contemporary practice of Operations Management. The module will therefore explore the development of operations strategies that are congruent with the company’s business and marketing strategies. This is then developed into an understanding of key operational and quality management techniques to enable delivery of the strategy. Essentially the module comprises four themes: operations strategy, design, planning and control, and quality/improvement.

The major topics covered are:
  • Operations Management in Context
  • Managing Operations Strategically
  • Designing Business Processes
  • Designing Service Operations
  • Designing Products and Services
  • Planning and Controlling Resources
  • Developing Lean Operations Managing Quality Systems
  • Improving the Operations
Learning Outcomes By the end of the module students should be able to:
  • Identify and evaluate the characteristics of operations processes and the various approaches that may be adopted in their design and analysis;
  • Appreciate techniques and technologies available for the control of operations;
  • Demonstrate comprehensive knowledge and understanding of conventional quality control and modern approaches to quality management;
  • Use those frameworks and techniques presented to develop strategies, design, plan and control manufacturing and service operations.
Assessment 24869-02 : Essay : Coursework (100%)
Assessment Methods & Exceptions Assessment: 2,500 word Individual essay (100%);
Reassessment: 2,500 word individual essay (100%)
Other Duplicate of Dubai-based module 30454
Reading List