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Module Title Operations Management
SchoolBirmingham Business School
Department Birmingham Business School
Module Code 07 28299
Module Lead Michael Shulver
Level Masters Level
Credits 10
Semester Semester 1
Restrictions None
Description The core activity of any organisation is its operations, and the performance of the organisation is determined by how well these operations are managed. This module takes a detailed look at the decisions managers need to make about operations. The module provides conceptual, analytical and practical insights into the effective management of operations in manufacturing and service organisations, in both the private and the public sectors.

The module examines and applies concepts and ideas through case study analysis, discussions, lectures and group work.
Learning Outcomes By the end of the module students should be able to:
  • Explain the key differences and similarities amongst operational functions and demonstrate comprehensive knowledge and understanding of the nature and management of operations performance;
  • Critically evaluate the way in which general business strategy is interpreted as priorities for the operations function and analyse the way in which operations position themselves with respect to external conditions;
  • Demonstrate comprehensive knowledge and understanding of the principles, tools and techniques of process design, lean operations, quality, and capacity management;
  • Demonstrate comprehensive knowledge and understanding of how operations can be improved, including the determination of improvement priorities;
  • Demonstrate skills in verbal and written communication, team working, and critical analysis.
Assessment 28299-01 : Operations Management Group Assignment : Group Assessment - Coursework (20%)
28299-02 : Operations Management Individual Assignment : Coursework (80%)
Assessment Methods & Exceptions Group assignment - 20%; Individual assignment (2500 words) - 80%
Other None
Reading List