Course Details in 2024/25 Session

Module Title	Performance Management
School	Educational Enterprise
Department	Wiley
Module Code	07 28483
Module Lead	Philip Whiteman
Level	Masters Level
Credits	10
Semester	Semester 1
Pre-requisites
Co-requisites
Restrictions	None
Exclusions
Description	This module focuses on the importance of performance management in public service delivery. The module introduces students to the main theoretical perspectives that underpin performance management, and how these have developed and relate to the dynamics of public services delivery. Students will study the types and use of data to support performance management, and the practical skills and knowledge necessary for effective performance management. The module will also introduce different approaches to performance management across a range of countries.
Learning Outcomes	By the end of the module students should be able to: Explain how organisations can adapt themselves to deliver better performance outcomes in relation to effective management of resources and public services. Develop appropriate performance measures for public services. Learn from case studies about organisational performance in order to improve service delivery and outcomes. Gather and synthesise data from service users and other public organisations in a coherent manner in order to prioritise service outcomes.
Assessment	28483-01 : DL assessment in canvas : Coursework (100%)
Assessment Methods & Exceptions	1 assessed Blog (10%), 2 assessed Group Discussions (5% each), preparation of a written exercise and case study(30%), and completion of a 1500 word Essay (50%). Reassessment: Completion of a 3000 word essay (100%).
Other	None
Reading List