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Module Title Operations Management
SchoolBirmingham Business School
Department Birmingham Business School
Module Code 07 28534
Module Lead Daniel Chicksand
Level Masters Level
Credits 10
Semester Semester 1
Pre-requisites
Co-requisites
Restrictions None
Contact Hours
Exclusions
Description This module introduces students to the intricacies of managing processes and operations. The module commences with a view of Operations Management in context, differentiating between the areas of strategy, design, operational resources management and quality improvement.
The module will therefore cover top level management issues such as developing a focused operations strategy that is congruent with the company’s business and marketing strategies. To this will be added understanding and practice of key operational techniques to enable delivery of the strategy, including a key focus on managing processes and operations.
The major topics covered are: Operations Management in Context, Designing Processes and Products, Operational Supply Networks, Controlling Enterprise Resources, Developing Lean Operations, Managing Operations Strategically, Managing Quality and Improvement.
Learning Outcomes By the end of the module students should be able to:
  • identify and critically analyse the characteristics of operations processes and the various approaches that may be adopted in their design and analysis;
  • critically appraise techniques and technologies available for the control and resources management of operations;
  • demonstrate comprehensive knowledge and understanding of conventional quality control and improvement strategies for organizations.
Assessment 28534-01 : Assignment : Coursework (75%)
28534-02 : Presentation : Presentation (25%)
Assessment Methods & Exceptions Assessment:
Project-based individual assignment, 3000 words (80%)
Group presentation (20%)

Reassessment: Individual 3000 word assignment (100%)
Other None
Reading List