Programme And Module Handbook
Course Details in 2023/24 Session

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Module Title LM Operations Management
SchoolBirmingham Business School
Department Management
Module Code 07 28969
Module Lead Dr Polly Gu Pang
Level Masters Level
Credits 10
Semester Full Term
Restrictions None
Description The Operations Management module provides a general introduction to Operations and Process Management and explains how the Operations function fits within the organisation overall. The module also explores how factors outside the core Operations function have a role in, and engage in the management of processes.

The module will show students the wide organisational scope of Operations Management activity and will establish an understanding of the core concepts underlying the discipline. The module is introductory in nature, and while focussed primarily on large organisations, also looks at small organisations and even the management of individual “human” processes. The module is intended as an introduction to operations management in both service and manufacturing organisations. Its intention is to provide the building blocks of those principles, which are broadly applicable to most organisations. The module will introduce the principles of the “lean” operation, and show how managers can adopt lean principles in practice.
Learning Outcomes By the end of the module students should be able to:
  • Critically evaluate performance in the context of operations.
  • Demonstrate comprehensive knowledge and understanding of how environmental, and strategic factors inform the design of operations in terms of broad categories of process design, and to explain how the broad categories of operational design response may be further articulated as detailed process and job designs.
  • Explain how operations function within broader operations networks and supply chains.
  • Analyse the methods and scope of operations planning and control, including resource planning and control systems.
  • Critically evaluate approaches to operations improvement, and apply a range of specific improvement tools and techniques.
  • Demonstrate a critical understanding of the ways in which quality is managed in both service and manufacturing operations.
Assessment 28969-06 : Individual Assignment : Coursework (80%)
28969-07 : Group Assignment : Group Assessment - Coursework (20%)
Assessment Methods & Exceptions Group assignment 1500w (20%),
Individual Assignment (2000w) 80%
Other Delivered on UoB Campus
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