The core activity of any organisation is its operations, and the performance of the organisation is determined by how well these operations are managed. This module takes a detailed look at the decisions managers need to make about operations. The module provides conceptual, analytical and practical insights into the effective management of operations in manufacturing and service organisations, in both the private and the public sectors.
The module examines and applies concepts and ideas through case study analysis, discussions, lectures and group work.
Learning Outcomes
By the end of the module students should be able to:
Explain the key differences and similarities amongst operational functions and demonstrate comprehensive knowledge and understanding of the nature and management of operations performance
Critically evaluate the way in which general business strategy is interpreted as priorities for the operations function and analyse the way in which operations position themselves with respect to external conditions
Demonstrate comprehensive knowledge and understanding of the principles, tools and techniques of process design, lean operations, quality, and capacity management
Demonstrate comprehensive knowledge and understanding of how operations can be improved, including the determination of improvement priorities
Assessment
29537-01 : 3000 word group assignment : Coursework (20%)
29537-02 : 2500 word individual assignment : Coursework (80%)
Assessment Methods & Exceptions
Main & reassessment: 2000 word individual assignment (100%)